Effective Date: March 25, 2025
Shoporia.ai ("Shoporia," "we," "our," or "us") respects and values the privacy of every individual who uses our website and services. This Privacy Policy details how we collect, handle, protect, and disclose your personal information through our website located at https://shoporia.ai.
By using Shoporia's services, you explicitly agree to the collection and processing of your personal data as described in this Privacy Policy.
1.1. Shoporia is an AI-powered sales and support assistant specifically designed to assist e-commerce businesses by providing personalized customer engagement, improving decision-making, and enhancing sales processes.
1.2. Our platform detects customer hesitation through advanced AI algorithms, proactively engaging visitors through real-time video chat and automated customer support to replicate the personal touch of an in-store salesperson.
1.3. Shoporia answers product-related questions instantly and efficiently, aiming to increase customer satisfaction and reduce common e-commerce issues such as cart abandonment.
1.4. We collect and manage personal information securely and transparently, strictly adhering to applicable data protection laws and regulations.
1.5. The use of our services constitutes acceptance of this Privacy Policy in its entirety, and all users must regularly review this document for any updates or changes.
1.6. Shoporia employs industry-leading security measures, including encryption technologies, to ensure the protection and confidentiality of user data at every point of interaction.
1.7. We maintain the right to amend or update this Privacy Policy periodically, with significant changes clearly communicated to our users through email and website notifications.
2.1. Shoporia collects a variety of personal data directly from users, including names, email addresses, telephone numbers, and payment details necessary for service provision and transaction processing.
2.2. Additional business-related information may be collected to customize and optimize the user experience on our platform, ensuring targeted, relevant interactions tailored to each user's unique e-commerce needs.
2.3. Automated data collection technologies such as cookies and analytics tools track user interactions, website navigation patterns, and preferences to enhance service quality and functionality.
2.4. We collect information from third-party services, including financial transaction processors (Stripe and PayPal), to facilitate seamless payment experiences and financial transactions securely and efficiently.
2.5. Detailed user interaction data—including IP addresses, browser types, session duration, accessed pages, and click behavior—is analyzed to continuously improve Shoporia's platform capabilities and customer engagement techniques.
2.6. Information voluntarily provided by users during customer support interactions or surveys is collected to further refine our services and user experience.
2.7. Users retain the right to refuse data collection by adjusting their browser settings or opting out of certain data collection methods; however, doing so may limit their access to Shoporia's full range of features and functionalities.
3.1. Personal data collected by Shoporia is primarily used to provide tailored and responsive customer support, thereby significantly enhancing user experiences and satisfaction rates.
3.2. Information provided by users enables Shoporia to deliver personalized product recommendations and targeted solutions, ensuring interactions match user preferences and purchasing patterns.
3.3. We utilize collected data to promptly address customer queries and facilitate effective communication, significantly reducing cart abandonment rates and boosting conversions.
3.4. Information analytics help Shoporia continuously refine and enhance service functionality, user interfaces, and support mechanisms to ensure optimal performance and reliability.
3.5. Data processing enables Shoporia to proactively identify and engage hesitant customers through AI-driven video chat and automated customer support, simulating the interaction quality of a live salesperson.
3.6. User feedback, interactions, and behavior data are used extensively to improve service offerings and to develop innovative features that better meet user needs and market demands.
3.7. Shoporia leverages user information to maintain robust account management practices, including secure transaction processing, effective subscription management, and precise service delivery.
3.8. Recorded call data and transcripts from the Channel Meet (Calling) Feature are used to provide AI-enhanced call recording services, enabling Shoporia to further personalize customer interactions and enhance customer support quality.
3.9. Browsing history information, including IP addresses, access times, cookies, browser types, device information (operating system and model name), is collected to improve the overall quality of our services by analyzing usage patterns and optimizing user experience.
4.1. Shoporia may share your personal information with trusted third-party service providers, including Stripe (payment processing) and AWS (server hosting in the US Region), strictly for the execution of transactions, financial processing, and secure data management until the termination of your membership, service, or outsourcing agreement.
4.2. Third-party analytics providers may receive anonymized user data to perform data analysis, allowing Shoporia to enhance service quality and user experience without compromising individual privacy.
4.3. Shoporia may disclose necessary user information to comply with legal obligations, respond to regulatory inquiries, or protect the legal rights, property, or safety of Shoporia, our users, or the public.
4.4. In the event of a merger, acquisition, sale, or transfer of assets, user information may be transferred to the acquiring entity to ensure continuity of services and account management.
4.5. We ensure that third-party service providers adhere strictly to data privacy laws and regulations, maintaining the confidentiality, integrity, and security of personal data.
4.6. Personal information is not disclosed or sold to external parties for marketing purposes without explicit and informed user consent.
4.7. Cookies and tracking technologies are used to provide customized services, personalized website experiences, and optimized advertisements based on user preferences and usage history. Users can control their cookie settings through their browser preferences. However, disabling cookies may limit certain functionalities and user experience.
4.8. Personal information collected through direct user input, automatic data collection via website plug-ins, and third-party partners (who have obtained prior user consent) is used solely for purposes outlined in this Privacy Policy. This Policy does not apply to personal information collected independently by third parties.
5.1. Shoporia employs comprehensive security measures, including advanced encryption (SSL technology), secure servers, firewalls, and regular security assessments, to protect user data from unauthorized access, disclosure, alteration, or destruction.
5.2. Sensitive user information, including payment details processed through Stripe and PayPal, is encrypted and securely managed according to industry standards and regulatory requirements.
5.3. Our platform is hosted on secure servers provided by AWS (US Region), ensuring data redundancy, disaster recovery, and high availability.
5.4. Access to personal user data is strictly limited to authorized Shoporia personnel who require it to perform their job responsibilities, ensuring confidentiality and minimal risk of unauthorized access.
5.5. Regular audits and reviews of data management and security protocols are conducted to identify potential vulnerabilities and proactively mitigate risks.
5.6. Users are encouraged to maintain the confidentiality of their account credentials, and Shoporia provides resources and guidance on best practices for protecting personal account information.
6.1. Users can review, correct, or update their personal information directly through their Shoporia account settings, ensuring that the data we hold is accurate and current.
6.2. Users have the right to request the deletion of their personal data, subject to applicable legal retention requirements. Requests can be made by contacting Shoporia support via email or phone.
6.3. Users can withdraw their consent for data processing at any time, which may result in limitations or cessation of access to certain Shoporia services.
6.4. Users can manage cookie preferences directly through their web browser settings, providing control over the types of data collected and stored on their devices.
6.5. Shoporia provides transparent mechanisms for users to opt out of receiving promotional emails or other communications, with clearly outlined procedures available in each communication.
6.6. Users have the right to receive a copy of their personal data held by Shoporia in a structured, commonly used, and machine-readable format upon request.
6.7. Shoporia respects user privacy rights under applicable laws, including GDPR and CCPA, and ensures timely responses to all privacy-related inquiries and requests.
7.1. The Shoporia website may contain links to third-party websites, platforms, and applications. These third-party entities operate independently and have their own privacy policies, which Shoporia does not control or govern.
7.2. Users are strongly encouraged to review the privacy policies of any third-party websites visited through links provided on the Shoporia platform to fully understand their data collection, management, and privacy practices.
7.3. Shoporia bears no responsibility or liability for the content, accuracy, privacy practices, or data handling policies of any third-party websites accessed via links from our site.
8.1. Shoporia reserves the right to amend or update this Privacy Policy periodically. All updates will be published on this page, with a clear notification provided on the website homepage and communicated directly to users via email.
8.2. Users are responsible for periodically reviewing this Privacy Policy to stay informed about how Shoporia collects, manages, and protects their data. Continued use of Shoporia services after changes signifies acceptance of the revised Privacy Policy.
8.3. Any major changes affecting user rights will be communicated explicitly, allowing users ample time to review and adjust their privacy preferences accordingly.
9.1. Shoporia highly values user feedback regarding our privacy practices. Users are encouraged to submit comments, suggestions, complaints, or inquiries related to personal data protection directly through our dedicated communication channels.
9.2. For any privacy-related feedback, concerns, or complaints, please contact Shoporia's Privacy Officer at the details provided below. We commit to responding promptly and addressing any issues transparently and efficiently.
9.3. Shoporia has appointed a dedicated Privacy Officer and specialized staff responsible for overseeing the management, protection, and compliance of personal information practices.
9.4. Users may direct all feedback, requests for data access, rectification, deletion, or any other privacy-related inquiries to our Privacy Officer:
Privacy Officer Contact:
9.5. All privacy-related communications and complaints will be reviewed thoroughly, and appropriate actions or responses will be provided in a timely manner, typically within 30 calendar days from receipt.
9.6. In cases where additional verification or identification is required, Shoporia may request supplementary information from the user to validate and securely address the inquiry or complaint.
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